Wellington East Girls' College Shop

Customers have 30 days from the date of purchase to return an item. Condition of Returns: Items must be in new, unused, and unworn condition with all original tags and packaging intact. Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment if possible. Otherwise we will need to obtain your bank information to process payment. Exchanges: Items can be exchanged for a different size or colour, subject to availability. The same conditions as returns apply to exchanges. Shipping Costs: Customers are responsible for the shipping costs associated with returning the item. If the return is approved, the initial shipping cost will be refunded. Returns Process: To initiate a return or exchange, please contact us. After approval, items can be returned via mail or in person at the school. Exceptions: We reserve the right to refuse a return or exchange if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error. Non-returnable Items: For hygiene reasons, certain items such as face masks, undergarments, and socks may not be returned unless they are defective. Collection of Orders: Items that are designated for collection at the school must be collected within 14 days of purchase. If items are not collected within this timeframe, the school reserves the right to restock the items and issue a refund. Special Orders: Special order items that are not typically stocked and are ordered specifically for a customer may not be returnable or may be subject to a restocking fee. Policy Amendment: Wellington East Girls' College reserves the right to amend this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.